📜 Terms of Service
Effective Date: 01/01/2025
Welcome to Stitch and Stir Creations! By accessing or purchasing from our website, you agree to the following terms:
1. Ordering
All items are made-to-order. Once an order is placed and payment is received, we begin production. Please double-check all custom details before submitting your order.
2. Processing & Shipping
Processing times vary but are generally between [3-14 business days]. Shipping timelines depend on the carrier and your location. We are not responsible for delays caused by shipping carriers or incorrect shipping addresses provided by the customer.
3. Returns & Refunds
Due to the custom nature of our products, all sales are final. We only offer replacements or refunds in cases of damage, defects, or order errors made by us. Please see our Return Policy for full details.
4. Intellectual Property
All designs, product photos, and content on our website are the property of Stitch and Stir Creations and may not be copied, reproduced, or used without permission.
5. User Conduct
You agree not to misuse this website or submit offensive, inappropriate, or false information during customization.
6. Modifications
We reserve the right to update these terms at any time. Changes will be posted here and become effective immediately.
🔒 Privacy Policy
Effective Date: [01/01/2025]
Your privacy is important to us. Here’s how we collect, use, and protect your information at Stitch and Stir Creations.
1. Information We Collect
When you shop with us, we may collect:
Your name, email, phone number, and shipping/billing address
Payment information (processed securely through third-party platforms like PayPal or Stripe)
Customization details for your order
Device information (IP address, browser type, etc.)
2. How We Use Your Information
We use your information to:
Process and ship your orders
Communicate with you about your purchases
Improve our website and services
Send promotional emails (only if you’ve opted in)
3. Sharing Your Information
We do not sell or trade your personal information. We may share limited data with trusted third parties (e.g., payment processors, shipping services) solely to fulfill your order.
4. Security
We take reasonable steps to protect your data using secure payment gateways and encrypted website technology (SSL).
5.Cookies
Our site may use cookies to enhance your browsing experience. You can manage cookies in your browser settings.
6.Your Rights
You may request access to your personal data, ask for corrections, or request deletion at any time by contacting us at [stitchandstircreations@gmail.com].
❓ Frequently Asked Questions
🛍️ Ordering
Q: How do I place a custom order?
A: You can place your order directly through our website by selecting your product, choosing your customization options, and adding any necessary design details. We will contact you through the email provided with any clarification. If you need help, feel free to message us—we’re happy to walk you through it!
Q: Can I change my order after it’s placed?
A: We begin processing orders quickly, so changes must be requested within 12 hours of placing your order. After that, we cannot guarantee adjustments can be made.
🎨 Customization
Q: What types of customizations do you offer?
A: We offer vinyl, embroidery, sublimation, and DTF ( direct to film) options on hats, hoodies, shirts, and more. You can personalize with names, logos, graphics, or your own design ideas!
Q: Can I use my own logo or design?
A: Absolutely! Just upload your design during checkout or email it to us after placing your order. We’ll let you know if we need a higher-quality file.
⏳ Processing & Shipping
Q: How long will it take to receive my order?
A: Our processing time is typically 5–14 business days, depending on the complexity of the order. Shipping time is additional and varies based on location and carrier.
Q: Do you offer rush orders?
A: Yes! Rush orders may be available for an extra fee. Please contact us before ordering to confirm availability.
Q: Do you ship internationally?
A: Currently, we only ship within the U.S., but we hope to expand soon!
📦 Returns & Issues
Q: Do you accept returns or exchanges?
A: Due to the custom nature of our products, all sales are final. However, if there is an error or issue with your order, we’ll work with you to fix it. Please contact us within 7 days of delivery with photos and details.
Q: My order arrived damaged or incorrect. What should I do?
A: We’re so sorry! Please email us at stitchandstircreations@gmail.com within 7 days of receiving your order with photos and your order number—we’ll make it right.
💌 Other Questions
Q: Can I order in bulk or for a group/event?
A: Yes! We love group orders. Please contact us directly for bulk pricing and turnaround times.
Q: How can I contact you?
A: You can reach us through our Contact Page, or email us directly at stitchandstircreations@gmail.com