FAQs
❓ Frequently Asked Questions
🛍️ Ordering
Q: How do I place a custom order?
A: You can place your order directly through our website by selecting your product, choosing your customization options, and adding any necessary design details. We will contact you through the email provided with any clarification. If you need help, feel free to message us—we’re happy to walk you through it!
Q: Can I change my order after it’s placed?
A: We begin processing orders quickly, so changes must be requested within 12 hours of placing your order. After that, we cannot guarantee adjustments can be made.
🎨 Customization
Q: What types of customizations do you offer?
A: We offer vinyl, embroidery, sublimation, and DTF ( direct to film) options on hats, hoodies, shirts, and more. You can personalize with names, logos, graphics, or your own design ideas!
Q: Can I use my own logo or design?
A: Absolutely! Just upload your design during checkout or email it to us after placing your order. We’ll let you know if we need a higher-quality file.
⏳ Processing & Shipping
Q: How long will it take to receive my order?
A: Our processing time is typically 5–14 business days, depending on the complexity of the order. Shipping time is additional and varies based on location and carrier.
Q: Do you offer rush orders?
A: Yes! Rush orders may be available for an extra fee. Please contact us before ordering to confirm availability.
Q: Do you ship internationally?
A: Currently, we only ship within the U.S., but we hope to expand soon!
📦 Returns & Issues
Q: Do you accept returns or exchanges?
A: Due to the custom nature of our products, all sales are final. However, if there is an error or issue with your order, we’ll work with you to fix it. Please contact us within 7 days of delivery with photos and details.
Q: My order arrived damaged or incorrect. What should I do?
A: We’re so sorry! Please email us at stitchandstircreations@gmail.com within 7 days of receiving your order with photos and your order number—we’ll make it right.
💌 Other Questions
Q: Can I order in bulk or for a group/event?
A: Yes! We love group orders. Please contact us directly for bulk pricing and turnaround times.
Q: How can I contact you?
A: You can reach us through our Contact Page, or email us directly at stitchandstircreations@gmail.com